FREE DELIVERY ON ORDERS OVER €49 IN IRELAND

OWNERSHIP

Before proceeding with an order, you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.

This website is the property of Claire Fontayne. All material on this website is copyright to Claire Fontayne, and is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.

Registration Details: Claire Fontayne, Bridge Street, Ballyhaunis, County Mayo, F35 WY27, Ireland 

PRODUCTS & PRICING

We take every care to ensure that product descriptions are accurate at the time of uploading products to the website. We reserve the right to withdraw any product from the website without any prior notification. We also reserve the right to amend prices of products without prior notification.

Our products are priced in Euro. When paying by credit card this is the amount which will be deducted from your debit or credit card. When purchasing products with sterling or other currencies, debit or credit cards, the exchange rates will be set by the cardholdersbank. These rates fluctuate on a daily basis, for further information, cardholder should contact their bank as exchange rates are not applied by Claire Fontayne. All prices shown on our website are inclusive of VAT.

 

ORDERING GOODS

When an order is placed on our website, you will receive a confirmation email confirming we have received your order and it is being processed. You will receive a second email from us acknowledging your order has been dispatched with a tracking number where applicable.

All products are subject to availability. Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products.

If products that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. If you would like to cancel your order please see returns section of our policy.

 

DELIVERY

IRELAND, NORTHERN IRELAND, SCOTLAND AND UK SHIPPING

We offer FREE delivery on Gift cards and purchases over €49. We charge €6.95 postage for purchases less than €49.

Our chosen postal partner for Ireland and Northern Ireland is Fast Way Couriers registered postal service. On occasion we will use An Post.

SCOTLAND & UK DELIVERIES

We offer FREE delivery on Gift cards and purchases over €49. We charge €6.95 postage for purchases less than €49.

We mainly use Fast Way Couriers registered postal services along with An Post and Parcel Connect. The choice of carrier depends on the type of item being dispatched.

MORE INFORMATION ON FAST WAY COURIERS

For all parcels dispatched using this method, the recipient will receive a notification email to confirm the goods have been dispatched along with a track and trace number. You can check the status of your order on www.fastway.ie

We do not issue tracking numbers for parcels however if you require it, please contact us at info@clairefontayne.ie

 

GIFT CARDS

We offer FREE post for all Gift Cards ordered. Gift Cards will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order.

All Gift Card orders are sent with An Post registered postal service.

Please note - Gift Cards cannot be returned once purchased and cannot be exchanged for cash or other gift cards. Gift cards purchased in-store or on our website cannot be used as a form of payment on the website; they may only be used in-store. We cannot take responsibility for any gift cards that are lost, stolen or used by someone other than your recipient after delivery. Make sure your recipient has received their gift card, as it is their responsibility to keep the Gift Card safe.

We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales. 

 

We cannot take responsibility for any gift vouchers that are lost, stolen or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the Gift Card safe. We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.

 

RETURNS POLICY

The Returns and Exchange Policy described below only applies only to online purchases made through our website.

For further information on how to return an item, simply click here.

REFUNDS AND EXCHANGES

We are happy to offer a refund if the item is unsuitable within 14 days of receipt of your order. The product you return must be in new, unused, and unworn condition with tags attached and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn. All dispatched orders will include a packing note outlining your purchase details and a returns form.

Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge if relevant.

You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. If you have not received this money into your account after 10 working days you should contact info@clairefontayne.ie

We are happy to exchange a product for the same product but in a different size, if available pending the product being returned is new, unused and unworn condition with tags attached and in original packaging. If a different product is requested then a new order must be completed on the website by the user.

All returns should be returned to:

Online Returns Department
Claire Fontayne, Bridge Street, Ballyhaunis, Co. Mayo, 
F35 WY27, Ireland

SETTLING DISPUTES - ONLINE DISPUTE RESOLUTION

We aim to ensure that our customers are completely satisfied with their purchase and service given by our customer service team. However if for any reason you are unhappy, please email us at info@clairefontayne.ie and we will aim to resolve the matter immediately.

 

PROMOTIONAL DISCOUNTS

Coupons, discounts, postage rates and promotional discount codes offered by www.clairefontayne.ie are valid only as part of a purchase made.