FREE DELIVERY ON ORDERS OVER €45 FOR IRELAND & UK

OUR REFUND AND RETURN POLICY

Our online policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund. As company policy our stores have a separate returns policy to online.

Eligibility for Returns or Refunds

To be eligible for refund or return:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in its original packaging.
  • We require a receipt or proof of purchase.
  • Gift cards are non-returnable items.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

 

Refunds

Information of your refunds:

  • If you are approved, then your refund will be processed, and the credit due to you will be refunded onto the card that you paid with at checkout.
  • All of our refunds are instant and if you receive an email from us stating we have refunded you a certain amount then this means that this refund has been processed and it has been refunded to your card on our end.
  • Please allow 3 - 5 working days for the amount to show up in your bank account or on your statements as each bank is different. If you have received an email from us stating we have refunded you X amount but after 3 - 5 days you cannot see it in your bank account please feel free to contact us on info@clairefontayne.ie but we also recommend contacting your banking provider.

Late or Missing Refunds:

  • If you have not received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time (usually between 3-5 working days) before a refund is posted.
  • If you've done all of this and you still have not received your refund yet, please contact us.

Return by post

  • Post your item to: Claire Fontayne, Bridge Street, Ballyhaunis, Co. Mayo, Ireland.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Contact us for details.
  • We are sorry but under normal circumstances, we do not refund you for the postage costs for the original shipping or the return. As we are a small company who want to keep our prices affordable we, unfortunately, cannot cover the postage costs for any items that need to be returned to us. We are sorry for any inconvenience this may cause.
  • If you have bought a garment from a store and wish to return it you must take it to one of our store for an exchange/credit note. We do not give out refunds for store bought items through our online system.